FAQS

In order to shop with us, you must be a licensed salon professional or cosmetology student and have an account with MOHM Beauty. You will need your account number or email address on file in order to register to shop online for the first time.

You must have a MOHM Beauty account in order to register to shop on our website. If you don't have an account with us, you can apply online by completing a simple form. Please have your cosmetology license number or student ID on hand to complete the form.

Your account information can be updated in the My Account section of the website.

You can add a new shipping address from the My Addresses section of the website.

Go to the Log In page and click on "Forgot Password?" link. Enter your email address and an email will be sent to you with a link to reset your password.

There is none! All orders, regardless of amount, are treated the same way with fast, efficient processing and reliable delivery.

Given the high volume, please allow 1-2 business days for orders to ship. We are working to get orders out as quickly as possible.

Given the increased volume, please allow 3-7 business days for delivery once your order has shipped. Orders may be shipped from different warehouses and can arrive in multiple shipments.

You should receive an order confirmation email verifying your order was placed. Please check your spam folder if you do not receive an email from us.

Yes. In the event your order is being fulfilled at more than one location, a shipping confirmation email will be sent for each shipment. If some items cannot be fulfilled, we will send you a final email detailing any items that are maybe short shipped or cancelled.

You will receive a shipment confirmation email with the tracking number(s) for your order once it has shipped. Orders may be fulfilled in multiple shipments, so you may receive several emails. If you need assistance with your order, please provide the order number and email address used to make the purchase in the Contact Us Form and a Customer Care representative will assist you as soon as possible. Due to high volume, response times may be delayed.

We accept the following payment methods for purchases: American Express Apple Pay Debit Card Diners Discover Google Pay JCB Maestro Mastercard Visa We also accept schedule payments with the following payment methods for purchases: Afterpay PayPal

Your credit card may show a pending authorization for the full amount of your total order. An actual charge will not be processed until your order has shipped. Since we may send your order in multiple shipments, you may see a charge for each of these shipments, but will never exceed your order total.

Due to the nature of these products, we are unable to offer free shipping for every order. We offer free shipping for all orders that are $200 or more.

We’re so sorry, but once an order is submitted, we have no way to change it.

We’re so sorry, but once an order is submitted, we have no way to change it.

Due to an increase in online order volume, your order may arrive in multiple shipments. Items may have been cancelled from your order due to inventory availability or quantity restrictions. Please check your email shipment confirmation to see if any items are out of stock. Unfortunately, our system does not support backorders.

Please visit our Returns & Warranty Policy page for more information.